All orders are processed within 2-3 working days of receipt. Orders placed on Saturday or Sunday will be processed the following 2-3 working days excluding Bank Holidays
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Customers will be sent confirmation emails once processed. You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
How will the package be shipped?
Your package will be shipped by Royal Mail. We will send you tracking details from which you can track your parcel.
When can they expect to receive it?
All packages are expected to reach customers within 3 working days.
Damages
AliArômeis not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses
Ali Arome will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or stolen shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
Email: aliarome23@gmail.com
We will file a claim against the shipping carrier. Please allow up to 21 days for the investigation and we will contact you with a resolution by email or phone.
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